At Radmade.ae, we want every customer to be completely satisfied with their purchase. If you receive an item that is damaged, defective, incorrect, or not as described, you are eligible to request a refund or exchange within 7 days of delivery. Our aim is to make the process simple, transparent, and hassle-free.

To initiate a refund or exchange, please contact us at [your email] with your order details and, if applicable, photos of the item. Once your request is reviewed, we will provide clear instructions on how to return the product. All returned items must be unused, in their original packaging, and include all tags, accessories, and materials provided.

Refunds will be issued to the original payment method once the returned item has been inspected and approved. Please note that refund processing may take 5–10 business days, depending on your bank or payment provider. Shipping charges are non-refundable unless the return is due to our error, such as sending the wrong or defective item.

For exchanges, if you wish to replace a product with a different size, color, or item, we will process the exchange after receiving and inspecting the returned product, subject to availability. If you have any questions or need assistance with a refund or exchange, our customer support team is always available at [your email] to help.